Alta Loma understands the necessity of protecting the privacy of your data when you visit our website. The following outlines how we protect your personal information collected with your visit to our site. Alta Loma may update our statement on occasion as new programs, services and processes are implemented.

Alta Loma does not collect information, including email addresses, from you without asking first. In some instances, we may request you to supply information personally, which could include contact information like your email, street address, phone number or other information. This serves to personalize your visit to our site to make it more beneficial for you. It is completely voluntary for you to provide this information, but when you do, we make the assumption you have agreed to our use of that data under accordance with this privacy policy.

Alta Loma does not intentionally use, collect or disclose patient information on its website that is personally identifiable. You should not post information on our website that could be used to identify you. If we discover we have personal information, we will begin the process to delete the date as quickly as possible.

You must be at least 18 years old to receive permission from us to use our website. We will not intentionally or knowingly collect personally identifiable information about visitors under the age of 18.

When Information is Provided

When you share information with us voluntarily, that is implied consent for the collection and use of your data by our practice. Alta Loma will not rent or sell personal data we collect on this website to anyone.

Alta Loma may offer the option to register or purchase products online. During the transaction, it is possible that personal information will be collected. If that is the case, we may share that information with other parties to accommodate support services like credit card authorization or fulfillment of your order. By voluntarily giving us that information, you give Alta Loma permission to provide your data to the third parties that provide these services. You also agree not to hold Alta Loma responsible for any of the actions or omissions of these third parties.

Alta Loma may also collect non-personal information provided by your browser when you request a page view from your server. This information may include your browser time, IP address and access times. Alta Loma uses this information for supporting website operations and to evaluate traffic patterns for our website.

Some of the statistics Alta Loma may collect and use includes volume, traffic patterns, referral sources, login activity and other information related to our website to support our operations. The information may be shared with third parties, but will not include personally identifiable data of any kind. Alta Loma may disclose information in special cases where required, such as: 1. Follow legal requirements; 2. Defend or protect our property and rights: 3. Enforce our Terms and Conditions of Use; 4. Protect our users’ interests.

Occasionally, Alta Loma may be required by law enforcement or the legal system to provide personal information to the appropriate authorities. This information will be disclosed with a court order, subpoena or to otherwise cooperate with an investigation conducted by law enforcement. Alta Loma reserves the right to report activities we believe to be unlawful to the proper authorities or law enforcement agencies.

Alta Loma reserves the right to send mail or email regarding products or services to the personal information you have voluntarily provided. If you do not wish to receive these communications, we will provide instructions to easily indicate that desire as well.

Use of Cookies

Alta Loma may use Internet technology known as “cookies” to identify your device so we can offer appropriate website features to you that are compatible with that device. Cookies also provides us information about whether you have visited our website in the past. They do not allow us to collect your email address or other information from your hard drive. Alta Loma may use memory-based cookies to authenticate some of our website applications. The control of your browser settings remains with you, as you can choose to accept all cookies, reject all cookies, or receive notifications when a cookie is sent. If you set your browser to reject cookies, you may not be able to use all the features of our website that require them.

Alta Loma reserves the right to utilize Google products like Google Display Network Impression Reporting, Remarketing with Google Analytics, Google Analytics Demographics, DoubleClick Campaign Manager or Interest Reporting. You may choose to opt out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ads Settings. You can also utilize the Google Analytics Opt-Out Browser Add On if you choose to prevent having your data used by Google Analytics.

Alta Loma will not initiate merging of your personal information with non-personal data collected from Display Advertising features based on the DoubleClick cookie unless we give you clear notice and you provide your consent for such action.

Alta Loma may use Remarketing with Google Analytics for online advertising. In addition, third-party vendors may insert ads for our practice on different sites on the Internet. This does include Google. Both Alta Loma and third-party vendors may also use first-party cookies (including the Google Analytics cookie) and other third-party cookies (including the DoubleClick cookie) alone or in combination to optimize, inform and serve ads based on your previous visits to our website.

Alta Loma and third parties, including Google, may also use both first-party and third-party cookies, alone or in combination, to determine how ad impressions, other uses of ad services and interactions with these services are related to our website visits. Alta Loma may also use information from Google’s Interest-based advertising or data from its third-party audience, which might include age, gender and interests. Date will be combined with Google Analytics to provide general profiles about visitors and determine how visitors might use the site. This information can then be used to improve the content, marketing and design of the website, as well as services and products offered here.

Alta Loma may use the Facebook.com “conversion tracking pixel” to determine whether Facebook’s advertisements are effective for marketing purposes. This tool allows us to gather information on users’ actions after the user is directed to a third-party website through a click on a Facebook ad on this website. The data we collect with this tool does not include personally identifying information. However, Facebook may use this information according to Facebook’s Data Policy to show you advertisement on both Facebook.com and third-party websites that might be of interest to you. A cookie may be used to facility ad displays by both Facebook and its partners.

Alta Loma may also use Twitter.com products tailoring audiences and conversion tracking. The products connect data from Twitter’s advertising network to your own actions performed on the website. To learn more about the type of information collected, refer to Twitter’s Privacy Policy.

Links to Additional Websites

Alta Loma’s website contains links to other sites. While we try to only link to sites that share a high respect for privacy, Alta Loma is not responsible for privacy policies held by other websites. If you have questions about this statement, you should contact us at 400 SHELL STONE TRAIL, GEORGETOWN TX, 78628.

HIPPA & Other Privacy Policy Information

THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU AND YOUR TREATMENT MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Alta Loma Transformational Services is required by law to maintain the privacy and confidentiality of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information. Please also respect the privacy of others you encounter in treatment.

Alta Loma Transformational Services collects health information about you and stores it in an electronic health record. This is your medical record. The medical record is the property of Alta Loma Transformational Services, but the information in the medical record belongs to you. The Health Insurance Portability and Accountability Act (HIPAA) requires Alta Loma Transformational Services to maintain the privacy of your medical record. HIPAA generally requires that any uses or disclosures of information in your medical record be limited to the minimum necessary for the purposes of the uses or disclosures. HIPAA also provides you certain rights with respect to the information in your medical record which is described below. 

Information relating to your treatment at Alta Loma Transformational Services is protected by federal regulations specific to drug and alcohol treatment, which are known as 42 CFR Part 2. These regulations protect the confidentiality of information relating to the identity, diagnosis, prognosis, or treatment of any patient in a drug or alcohol treatment program. Alta Loma Transformational Services may not disclose records relating to your treatment without your written consent, except in narrowly limited circumstances. Under 42 CFR Part 2, the terms of a written consent to disclose information must specify the scope and types of information to be disclosed, the parties to whom the information may be disclosed, the purpose of the disclosure and the timeframe of the consent. You may revoke consent to disclose information relating to drugs and alcohol verbally or in writing at any time.

Alta Loma Transformational Services may ask for your written consent to disclose treatment information for certain purposes, including releasing treatment information to or obtaining information from your other medical providers, obtaining payment from insurance or other payors, contacting your family either for treatment purposes or in the case of medical or other emergencies. Alta Loma Transformational Services will not disclose your treatment information for these purposes without your consent.

Alta Loma Transformational Services may disclose treatment information without your written consent under certain narrow circumstances as permitted by 42 CFR Part 2. For treatment purposes, Alta Loma Transformational Services is permitted to use and disclose treatment information internally and to entities with which it shares administrative control. Alta Loma Transformational Services is permitted to share treatment information as necessary with qualified service organizations that agree to maintain the confidentiality of the information. Alta Loma Transformational Services also may disclose treatment information to outside auditors, regulatory agencies, and evaluators for certain research purposes. Alta Loma Transformational Services may disclose treatment information without your written consent, when necessary, in a life-threatening medical emergency and may disclose to report a crime on the premises or against Alta Loma Transformational Services personnel. Alta Loma Transformational Services also may disclose patient information without consent where the state mandates child abuse and neglect reporting, when the cause of death is being reported, or when required by a valid court order that contains specifically required findings. Alta Loma Transformational Services may contact you to share information about Alta Loma Transformational Services treatment services or to send you reminder notices of future appointments for your treatment.

  1. Your Health Information Rights – In addition to protecting privacy and confidentiality, HIPAA and 42 CFR Part 2 afford you the following rights with respect to your medical record and drug or alcohol treatment information:
    1. You have the right to a paper copy of this written notice of Alta Loma Transformational Services’ privacy practices. 2. You have a right to request a copy of your treatment record or to receive 
    2. your health information through a reasonable alternative means or at an alternative location. Alta Loma Transformational Services requires that all such requests be put in writing. A reasonable fee will be charged for copying your health information.
    3. You have a right to request that Alta Loma Transformational Services amend health information that is incorrect or incomplete. If Alta Loma Transformational Services determines not to amend the health information, it will provide you with an explanation of the reason for the denial and your rights to disagree with the denial.
    4. You have a right to request restrictions on otherwise permitted uses and disclosures of your health information. Alta Loma Transformational Services is not obligated to comply with such requests.
    5. You may request that we provide you with a written accounting of all disclosures made by us during a specific time period (not to exceed 6 years). We ask that such requests be made in writing on a form provided by our facility. Please note that an accounting will not apply to any of the following types of disclosures: disclosures made with your written consent for reasons of treatment, payment or health care operations; disclosures made to you or your legal representative, or any other individual involved with your care. You will not be charged for your first accounting request in any 12-month period. However, for any requests that you make thereafter, you will be charged a reasonable, cost-based fee.
  1. Changes to this Notice of Privacy Practices – Alta Loma Transformational Services reserves the right to amend this Notice of Privacy Practices at any time in the future and to make the new provisions effective for all information that it maintains, including information that was created or received prior to the date of such amendment. Until an amendment is made, Alta Loma Transformational Services is required by law to comply with this Notice. Should our privacy practices change, we will provide all current and future patients with a copy of the revised Notice of Privacy Practice.
  2. Complaints Regarding Privacy Practices – Complaints about this Notice of Privacy Practices or how Alta Loma Transformational Services handles your health information should be directed to: 

Alta Loma
103 E 8th St
Georgetown, TX 78626

If you are not satisfied with the manner in which this office handles a complaint, you may submit a formal complaint to one of the following:

Department of Health and Human Services

Office of Civil Rights

200 Independence Avenue, SW Room 509F, HHH Building

Washington, DC 20201

or

Texas Health and Human Services Commission
Regulatory Services Division
Health Care Facility Enforcement, MC 1866
P.O. Box 149347
Austin, TX 78714-9347

You may also address your complaint to one of the regional U.S Department of Health and Human Services Offices for Civil Rights. A list of these offices can be found online at: https://www2.ed.gov/about/offices/list/ocr/addresses.html